- Introduction
Welcome to Shiv Trading Company These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from us. By accessing or using our website or making a purchase, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website or make any purchases.
Ordering and Delivery
2.1 Order Process
To place an order, select the products you wish to purchase and proceed through the checkout process. You will need to provide accurate and complete information, including your shipping address and payment details.
2.2 Delivery Time
We aim to deliver your order within 3-7 business days from the date of order confirmation. Delivery times may vary based on location and availability of the products.
2.3 Shipping
All orders are shipped via our courier partners, Trackon and DTDC. We will provide you with tracking information once your order has been dispatched.
- Returns and Refunds
3.1 Return Policy
We offer a 7-day return policy. If you are not satisfied with your purchase, you may return the product within 7 days from the date of receipt. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging.
3.2 Return Process
To initiate a return, please contact us at +91-7988035455 or email us at shivtradingco15@gmail.com. Provide your order number and reason for return. We will guide you through the return process and provide instructions for returning the product.
3.3 Refunds
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
- Payment
We accept various payment methods, including credit/debit cards and online payment gateways. Payment is due at the time of order placement.
- Pricing and Availability
5.1 Pricing
Prices are listed in Indian Rupees (INR) and are subject to change without notice. The price at the time of order confirmation will be the final price.
5.2 Availability
While we strive to ensure that all products listed on our website are available, there may be occasions when a product is out of stock or unavailable. In such cases, we will notify you and offer a refund or alternative product.
- Customer Responsibilities
6.1 Accurate Information
You are responsible for providing accurate and complete information when placing an order. Any errors or omissions may result in delays or issues with your order.
6.2 Product Use
You are responsible for using the products in accordance with their intended use and following any instructions or guidelines provided. We are not liable for any damage or loss resulting from improper use or handling of the products.
- Limitation of Liability
To the maximum extent permitted by law, Shiv Trading Company is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability is limited to the amount paid for the products purchased.
- Privacy
We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website and services, you consent to our Privacy Policy.
- Changes to Terms
We may update these Terms from time to time. Any changes will be posted on our website, and your continued use of the website or purchase of products will constitute your acceptance of the revised Terms.
- Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts in Faridabad, Haryana.
By using our website and purchasing products, you acknowledge that you have read, understood, and agree to these Terms & Conditions.