Welcome to our Shipping Policy. At Shiv Trading Company, we are committed to providing our customers with a seamless shopping experience. We offer a range of high-quality products from top brands such as Schneider, Anchor, Siemens, Finolex, RR, Polycab, and L&T on our website www.shivtradingcompany.com. This policy outlines our shipping procedures, delivery times, and return policies.
- Shipping Partners
We partner with reliable courier services to ensure timely and safe delivery of your orders. Our primary courier partners are Trackon and DTDC. These couriers are known for their efficient delivery services and excellent customer support.
- Shipping Address
All shipments are dispatched from our warehouse located at:
1D/74 NIT, Faridabad- 121001, Haryana, India
- Delivery Time
We strive to deliver your orders as quickly as possible. The estimated delivery time for all orders is between 3 to 7 days from the date of order confirmation. Please note that delivery times may vary depending on your location and the courier service used.
- Shipping Charges
Shipping charges are calculated based on the weight of the package and the delivery location. The shipping cost will be displayed at checkout before you confirm your order. We occasionally offer free shipping promotions; details of such promotions will be available on our website.
- Order Processing
Orders are processed and dispatched within 24-48 hours of receipt, excluding weekends and public holidays. Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor the status of your shipment.
- Tracking Your Order
After your order has been shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your delivery on the Trackon or DTDC website or by contacting their customer support.
- Delivery Issues
In the rare event of a delivery issue such as a delay or package loss, please contact our customer service team immediately. We will work with our courier partners to resolve the issue as quickly as possible. For any concerns, you can reach us at:
Phone: +91-7988035455
Email: shivtradingco15@gmail.com
- Return Policy
We offer a 7-day return policy from the date of receipt of your order. If you are not satisfied with your purchase or have received a damaged or incorrect item, you may return the product within 7 days of delivery for a full refund or exchange. Please follow these steps for returns:
Initiate a Return: Contact our customer service team at +91-7988035455 or via email at shivtradingco15@gmail.com to request a return. Provide your order number and reason for the return.
Return Instructions: Our team will provide you with instructions on how to return the product. Please pack the item securely in its original packaging.
Return Shipping: The return shipping cost is the responsibility of the customer unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for your return.
Refund/Exchange Processing: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method within 7-10 business days.
- Non-Returnable Items
Please note that certain items may be non-returnable due to their nature. These include:
Products that have been used or altered from their original condition
Custom or special-order items
- Contact Us
For any questions or concerns regarding our shipping policy or your order, please feel free to contact us. Our customer service team is here to assist you.
Phone: +91-7988035455
Email: shivtradingco15@gmail.com
Thank you for choosing Shiv Trading Company. We appreciate your business and look forward to serving you.