At Shiv Trading Company, we strive to provide you with the highest quality products from renowned brands such as Schneider, Anchor, Siemens, Finolex, RR, Polycab, and L&T. We understand that sometimes returns are necessary, and we aim to make this process as smooth and straightforward as possible.
Delivery Time
All orders placed with us are processed promptly and typically delivered within 3-7 days. We use reliable courier services such as Trackon and DTDC to ensure your products reach you in a timely manner.
Return Policy
- Return Period: You have 7 days from the date of receipt to initiate a return for any product purchased from us. Returns outside this period will not be accepted.
- Eligibility for Returns: To be eligible for a return, the following conditions must be met:
The product must be in its original packaging and condition.
The product must be unused and free from any damage.
The return request should be accompanied by a valid proof of purchase (invoice or receipt).
- Non-Returnable Items: Certain items cannot be returned, including but not limited to:
Products that are damaged due to misuse or improper handling.
Custom or special order items.
Items marked as non-returnable at the time of purchase.
- How to Initiate a Return: To initiate a return, please follow these steps:
Contact us within 7 days of receiving your order via email at shivtradingco15@gmail.com or call us at +91-7988035455. Provide your order number and reason for the return.
Our customer service team will guide you through the return process and provide you with a return authorization and instructions for returning the product.
Pack the item securely in its original packaging, including all accessories, manuals, and other items that were included with the original shipment.
Ship the item to the following address:
Shiv Trading Company
1D/74 NIT, Faridabad-121001, Haryana
- Shipping Costs:
The cost of returning the product is the responsibility of the customer unless the return is due to a mistake on our part or a defective item.
We recommend using a traceable shipping method and keeping a record of the tracking number. We are not responsible for items lost or damaged during return shipping.
- Refunds and Exchanges:
Once the returned item is received and inspected, we will notify you of the status of your return.
If your return is approved, a refund will be processed to the original method of payment. Please allow 5-7 business days for the refund to reflect in your account.
In cases where you prefer an exchange, we will arrange for a replacement of the same or a similar item, subject to availability. Shipping costs for exchanged items will be borne by the customer.
- Defective or Incorrect Items: If you receive a defective or incorrect item, please notify us immediately upon receipt. We will arrange for the return and replacement of the item at no additional cost to you.
- Contact Information: For any questions or concerns regarding our return policy, please contact us:
Phone: +91-7988035455
Email: shivtradingco15@gmail.com
We appreciate your business and are committed to providing you with quality products and excellent service. Thank you for shopping with Shiv Trading Company!